Contact

The Danish Immigration Service (US) and Danish Agency for International Recruitment and Integration (SIRI)

US and SIRI have created an information page in Danish and English for Ukrainian citizens. The purpose of the page is to provide relevant information to Ukrainian citizens who are either in Denmark or who want to enter Denmark, about e.g. the possibility of retaining or obtaining a residence permit. The site is continuously updated and expanded with relevant information:

www.newtodenmark.dk

The Ministry consists of a global network abroad of Embassies, Consulates-General and Trade Commissions and works in the fields of foreign policy, European policy, development policy, trade policy, export advice and provides help to Danes in need abroad. On the website you can get information about sanctions: 

Ministry of Foreign Affairs of Denmark (um.dk)

The Trade Council

The Danish authorities are ready to provide guidance on the sanctions and on how to navigate as an organization in relations to the conflict in Ukraine. For an overview of the applicable sanctions and relevant authorities:

Invasion af Ukraine (thetradecouncil.dk - in Danish)

The Ministry of Defence works for Denmark's security, interests and citizens' security. The tasks are solved nationally as well as internationally: 

The Ministry of Defence (fmn.dk)

Danish Emergency Management Agency

Information about the authorities' work and roles in nuclear preparedness in relation to the war in Ukraine:

DEMA (brs.dk)

The main mission of the Ministry of Industry, Business and Financial Affairs is to create competitive and innovative conditions for growth. The Ministry is engaged with various international organizations enhancing international framework conditions for growth. In the European Union, the Ministry participates in the work of the councils for Competitiveness and Maritime Transport: 

Ministry of Industry, Business and Financial Affair (em.dk)

Virksomhedsguiden

Virksomhedsguiden (The Business Guide) offers help and guidance on starting up, operating and developing your business. Virksomhedsguiden has created a portal regarding the crisis in Ukraine in Danish:

Invasion af Ukraine (virksomhedsguiden.dk - in Danish)

Danish Business Authority

Danish Business Authority delivers guidance related to funds, economic resources and the sanctions against Russia: 

Danish Business Authority (danishbusinessauthority.dk)

The Danish Financial Supervisory Authority

The primary task of the Danish FSA is supervision of financial undertakings – banks, mortgage-credit institutions, pension and insurance companies, etc.: 

The Danish Financial Supervisory Authority (dfsa.dk)

Danish Maritime Authority

Danish Maritime Authority creates safety at sea and growth in the maritime industries in Denmark:

Danish Maritime Authority (dma.dk)

The Ministry of Justice is responsible for security, safety, law and justice in Denmark. In addition, the Ministry advises on EU legal issues, e.g. in cases before the European Court of Justice and provides general legal technical assistance to ministries and agencies in connection with the Government's bills:

The Ministry of Justice (justitsministeriet.dk)

The Ministry has gathered information in Danish on how to, as a parent or teacher and educational staff, talk to children about Russia's invasion of Ukraine:

Ministry of Children and Education (uvm.dk)

How to talk to your children about conflict and war (unicef.org)

The Danish Ministry of Health creates the basis for the decisions of the ministers and the government in the field of health and contributes to formulating agendas, finding solutions and creating coherence: The Danish Ministry of Health

The Danish Health Authority

The Danish Health Authority monitors developments in Ukraine: 

Danish Health Authority (sst.dk)

The Danish Ministry of Climate, Energy and Utilities is responsible for national and international efforts to prevent climate change. Through visionary green leadership the ministry aims to achieve the Danish Government's target to reduce Danish greenhouse gas emissions by 70 percent by 2030.

The Danish Ministry of Climate, Energy and Utilities (en.kefm.dk)

Tel. (+45) 35 36 66 00
Phone hours: Monday - Wednesday: 9.00 am - 3.00 pm, Thursday: 12.00 pm - 5.00 pm and Friday: 9.00 am - 12.00 pm
Website: New to Denmark

For better and faster assistance, please make sure to choose the correct number, when you call the Danish Agency for International Recruitment and Integration to ask questions.

Phone hours: Monday 9 pm to 2.30 pm, Wednesday 9 am to 2.30 pm and Friday 9 am - 12 noon. Tuesday and Thursday the hotline is closed.
Website: List of phone numbers (nyidanmark.dk)

The citizen service line is open 24/7 for questions regarding travelling to or in Ukraine or Russia. Note that the line doesn’t answer questions about entry into Denmark:

Tel. (+45) 33 92 11 12
E-mail: [email protected]

Read the Ministry of Foreign Affairs' travel guides for travel and accommodation in Ukraine and Rusland in Danish.

Please note: Due to safety reasons the Danish Embassy in Kyiv is currently closed. Foreigners are advised to contact their embassy in Denmark regarding entry.

Team Global Handel og Sikkerhed (Team Global Trade and Security) answers questions about the sanctions within the Danish Business Authority's area, including freezing of assets, oil products and the export of dual-use products and advanced technology.

Tel. (+45) 35 29 15 00
E-mail: [email protected]

Virksomhedsguiden (The Danish Business Guide) offers help and guidance to Danish businesses on starting up, operating and developing your business. Virksomhedsguiden has created a portal regarding the crisis in Ukraine in Danish:

Invasion af Ukraine (virksomhedsguiden.dk)

The team provides business guidance in the event of acute challenges arising from the situation in Ukraine, including export-related issues.

E-mail: [email protected]
Contact form: Contact us (thetradecounsil.dk)
Website: Invasion af Ukraine (thetradecouncil.dk - in Danish)

The Danish Veterinary and Food Administration is responsible for ensuring that export of animals and animal products fulfills the conditions for import to the country of destination.

​​​​​​Tel. (+45) 72 2​​​7 69 00
Phone hours: Monday – Friday 9 am – 4 pm and Thursday 9 am – 3 pm
Website: Export of animals and animal products (foedevarestyrelsen.dk)

The agency is ready to help you, if you have questions or are looking for an advice about energy savings.

Tel. (+45) 31 15 90 00,
Phone hours: Monday – Thursday 8 am – 5 pm and Friday 8 am – 3 pm
E-mail: [email protected]
Website: Energistyrelsen (sparenergi.dk)

Tel. (+45) 35 29 96 60
Phone hours: Monday – Friday 9 am – 4 pm and Weekends 10 am – 2 pm
Website: www.rodekors.dk

Tel. (+45) 35 36 55 55
Phone hours: Monday - Tuesday 9 am - 4 pm and Friday 9 am - 2 pm
E-mail: [email protected]
Website: www.savethechildren.net

Tel. (+45) 33 73 50 00
E-mail: [email protected]
Website: Danish Refugee Council

Tel. (+45) 33 15 28 00
E-mail: [email protected]
Website: www.danchurchaid.org

Tel. (+45) 35 27 38 00
Contact form: Contact request (unicef.dk)
Website: www.unicef.dk

Tel. (+45) 33 73 02 33
E-mail: [email protected]
Website: www.sos-childrensvillages.org

Tel. (+45) 39 77 56 00
E-mail: [email protected]
Website: www.msf.dk

Tel. (+45) 35 20 01 00
E-mail: [email protected]
Website: www.care.dk

Tel. (+45) 70 22 02 30
Phone hours: Monday - Thursday 9 am - 4 pm and Friday 9 am - 1 pm
E-mail: [email protected]
Website: www.folkehjaelp.dk

The Danish Chamber of Commerce is the network for Trade, IT, Industry and Service in Denmark.

Tel. (+45) 33 74 60 00
E-mail: [email protected]
Website: www.danskerhverv.dk (in Danish)

The situation in Ukraine has significant consequences for Danish companies with activities in Russia and Ukraine. DI helps members understand the consequences of developments in the war for their business activities and employees. For information in Danish about the situation:

www.danskindustri.dk

Tel. (+45) 33 73 53 14
Opening hours: Monday – Friday 9am - 10 am and 5 pm - 6 pm
Website: www.drc.ngo

Ukrainians in Denmark can get psychosocial counseling over the phone from a Ukrainian-speaking professional. It is possible to arrange 1-3 conversations on the phone as well as the possibility of in-person meetings depending on geography, individual needs etc.

Tel. (+45) 35 25 92 00
Opening hours: Monday – Friday 9 am – 4 pm
E-mail: [email protected]
Website: www.rodekors.dk/tracing

The Tracing Service is a free and confidential service, which can help search for your family members. They will also support you with administrative issues or refer you to others who can help if need be.

Red Cross will facilitate an interpreter, if it isn’t possible for you to go through the conversation in English or Danish.

Tel. (+45) 33 26 03 77
Opening hours: Monday – Friday 10 am - 3 pm
E-mail: [email protected]
Website: www.dfs.dk

Non-formal adult education embodies a broad range of community-based activities within different fields of learning such as language skills, music, cooking, physical activity, amateur theatre and more.

The aim of the Danish Adult Education Association, DFS, is to help you and other refugees get connected with non-formal adult education activities, which take place all over Denmark.